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Customer Survey Questionnaire
 
Organisation / Company :
Convention / Function Organiser :
Address :
Telephone Number :
Email Address :
Type of function :
Function date :
Co-ordinating Executive :

Please tick on the appropriate box
 
Property Accommodation Convention Venue
Genting Hotel
Resort Hotel
Highlands Hotel
Theme Park Hotel
First World Hotel
Awana Genting
 
1) How would you rate the service of our Rooms Division?
 
  Excellent Good Fair Poor
Bellboys
Receptionist / Front Desk
Housekeeping
Operator
Laundry
Room Service (Genting Hotel only)


2) How would you rate the service of our Accommodation?
 
  Excellent Good Fair Poor
Furnishing
Cleanliness
Room Amenities
Comfort
Overall standard and facilities


3) How would you rate the service of our Food & Beverages Outlets?

   a) Genting Highlands Resort

  Excellent Good Fair Poor
Genting Palace Restaurant
The Olive
Kampong Restaurant
Resort Café
Happy Valley Restaurant
First World Café
Lakeview Seafood Restaurant
Others, please specify
Overall standards and facilities

 b) Awana Genting Highlands Golf & Country Resort
  Excellent Good Fair Poor
Rajawali Restaurant
Korean Restaurant
The Golf Terrace
Others, please specify
Overall standard and facilities


4) How would you rate the service of our Conference Facilities?
 
  Excellent Good Fair Poor
Room arrangement
Equipment
Audio Visual
Ventilation and air-conditioning
Cleanliness
Backdrop/Banner
Reception area
Overall standard and facilities


5) How would you rate the service of our Sports & Recreation Facilities?
 
  Excellent Good Fair Poor
Golf (Awana only)
Tennis (Awana only)
Squash (Awana only)    
Swimming (Genting Hotel / Awana )
Indoor / Outdoor Theme Park
Team Building Programme (Awana Genting only)


6) How would you rate us in the following areas?

   a) Sales Personnel

  Excellent Good Fair Poor
Response time to enquiries 
Service attitude
Product knowledge
Frequency of visits
Accessibility
Overall sales service
 
  b) Event/Function services on site
  Excellent Good Fair Poor
Response time to enquiries
Service attitude
Flexibility
Accessibility
Attentiveness
Service speed
Product knowledge
Overall handling of your event
Quality of service


7) How many times your company held function (s) / seminar (s) in our hotels / resorts?
 
Once Twice Thrice More than thrice


8) What are the deciding factor for choosing Genting Highlands Resort as your convention / exhibition venue?
 
Pricing Location Environment Service Efficiency of our staff Reputation


9) Would you choose Genting Highlands Resort and Awana Hotels & Resorts as the venue for your future function / convention / exhibition?
 
Yes Not decided No
Please us know why?


10) Outstanding employee.

(If any of our employees were especially helpful, please let us know.)

 
Name:
Position:
Comments:
Any other comments and observations:


11) SUGGESTIONS AND COMMENTS

We will be pleased to have any suggestions or comments that you may have concerning the above item 1 to 8, our products and services. Please write below, any suggestions or comments, which you feel, will help us to improve to make you a more satisfied customer.


 
Your Name:

 

 


 

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