Welcome to Genting International Convention Centre Website


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Customer Survey Questionnaire

Organisation / Company

Convention / Function Organiser

Address

Telephone Number

Email Address

Type of function

Function date

Co-ordinating Executive

Please tick on the appropriate box

Property	Accommodation	Convention Venue
Genting Hotel
Resort Hotel
Highlands Hotel
Theme Park Hotel
First World Hotel
Awana Genting

1) How would you rate the service of our Rooms Division?

	Excellent	Good	Fair	Poor
Bellboys
Receptionist / Front Desk
Housekeeping
Operator
Laundry
Room Service (Genting Hotel only)

2) How would you rate the service of our Accommodation?

	Excellent	Good	Fair	Poor
Furnishing
Cleanliness
Room Amenities
Comfort
Overall standard and facilities

3) How would you rate the service of our Food & Beverages Outlets?

a) Genting Highlands Resort

	Excellent	Good	Fair	Poor
Genting Palace Restaurant
The Olive
Kampong Restaurant
Resort Café
Happy Valley Restaurant
First World Café
Others, please specify
Overall standards and facilities

b) Awana Genting Highlands Golf & Country Resort

	Excellent	Good	Fair	Poor
Rajawali Restaurant
Korean Restaurant
The Golf Terrace
Others, please specify
Overall standard and facilities

4) How would you rate the service of our Conference Facilities?

	Excellent	Good	Fair	Poor
Room arrangement
Equipment
Audio Visual
Ventilation and air-conditioning
Cleanliness
Backdrop/Banner
Reception area
Overall standard and facilities

5) How would you rate the service of our Sports & Recreation Facilities?

	Excellent	Good	Fair	Poor
Golf (Awana only)
Tennis (Awana only)
Squash (Awana only)
Swimming (Genting Hotel / Awana )
Indoor / Outdoor Theme Park
Team Building Programme (Awana Genting only)

6) How would you rate us in the following areas?

a) Sales Personnel

	Excellent	Good	Fair	Poor
Response time to enquiries
Service attitude
Product knowledge
Frequency of visits
Accessibility
Overall sales service

b) Event/Function services on site

	Excellent	Good	Fair	Poor
Response time to enquiries
Service attitude
Flexibility
Accessibility
Attentiveness
Service speed
Product knowledge
Overall handling of your event
Quality of service

7) How many times your company held function (s) / seminar (s) in our hotels / resorts?

Once

Twice

Thrice

More than thrice

8) What are the deciding factor for choosing Genting Highlands Resort as your convention / exhibition venue?

Pricing

Location

Environment

Service

Efficiency of our staff

Reputation

9) Would you choose Genting Highlands Resort and Awana Hotels & Resorts as the venue for your future function / convention / exhibition?

Yes	Not decided	No
Please us know why?

10) Outstanding employee.

(If any of our employees were especially helpful, please let us know.)

Name:
Position:
Comments:
Any other comments and observations:

11) SUGGESTIONS AND COMMENTS

We will be pleased to have any suggestions or comments that you may have concerning the above item 1 to 8, our products and services. Please write below, any suggestions or comments, which you feel, will help us to improve to make you a more satisfied customer.

Your Name: